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ISAGO for Ground Service Providers

Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.

Review the ISAGO Standards and Recommended Practices as per the Ground Operations Standards manual. Leave this workshop with operational tools and skills to use in your organization.

Course availability

There are currently no scheduled classes. Check back later for updates or contact us to arrange a class in your company.

QRT course fee

CNS Members $1,000.00
Non Members $1,000.00

What you will learn

Upon completing this course you will have the skills to:

  • Understand the ISAGO program
  • Apply the ISAGO Registration Process
  • Follow ISAGO standards and recommended practices
  • Conduct a gap analysis

Who should attend

This course is recommended for:

  • Ground Service Provider managers and supervisors
  • Airline ground handling operations managers
  • Safety managers
  • Quality managers
  • Prerequisites: Participants should have industry experience and basic knowledge of audit processes

Course content

  • ISAGO program overview
  • ISAGO documentation requirements
  • Audit preparation
  • GOSM organization and management
  • GOSM sections (LOD, PAB, HDL, AGM, CGM)
  • Audit follow up activities
  • Provider responsibilities
  • Root cause analysis and action plan
  • Final corrective action
  • Root cause analysis toolkit
  • Electronic Audit System (EAS) Q5AIMS
  • Download outline and schedule