Skip Ribbon Commands
Skip to main content

Cargo Skills and Procedures

Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures.

Operating procedures in the air cargo field may seem complex in terms of the methods used for the handling or air cargo. This is a step-by-step training course that will provide you with a solid cargo knowledge, skills and capabilities, leading to a more efficient working environment.

Course availability

Non-grant​ Grant
There are currently no scheduled classes. Check back later for updates or contact us to arrange a class in your company. Contact Us Contact Us

Course fee

Category​ Price​
All Categories (CNS Members & Non-Members) Contact Us

What you will learn

Upon completing this course you will be able to:

  • Identify air cargo industry terms and expressions
  • Understand specific country and carrier regulations and the use of IATA’s TACT manual
  • Accept cargo consignment and utilize the procedures involved in handling special cargo
  • Gain knowledge of the condition of carriage
  • Complete an air waybill to IATA standards
  • Apply basic rating principals
  • Deliver consistent quality of service to customers

Who should attend

This course is recommended for:

  • Cargo operations and ground handling staff
  • Station managers
  • Shippers, cargo agents, consolidators, freight forwarders and other agencies involved in the transport of cargo
  • Cargo instructors and instructional designers responsible for cargo training

Course content

  • Overview of air cargo industry regulations
  • World geography and calculation of transportation times
  • Aircraft structure, layout, limitation, and Unit Load Device (ULD) Handling facilities
  • Procedures: booking, acceptance, shipment documentation, export/import documentation, delivery, tracing
  • Special load overview: live animals, perishables, human remains, high value and dangerous goods
  • Cargo documentation: air waybill, house air waybill, flight manifest, shipper’s letter of instruction
  • Basic rating: general cargo rates, specific commodity rates and class rates
  • Carrier’s liability and valuation
  • Customer service skills