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Cargo Claims and Complaint Handling

This course provides participants with the knowledge of the most up to date information on the crucial legal aspects of the carriage of cargo by air. Participants will learn how to efficiently handle air cargo claims, by studying existing legal instruments, examining key areas of claims, learning of documentary requirements and going through relevant procedures and best practices for satisfactory claims resolution.

Course availability

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Course fee

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What you will learn

By end of this course, you will be able to:

  • Know more about the legal instruments in air cargo industry
  • Process a cargo claims
  • Make claims more effective and efficient
  • Know obligations and right of a claimant

Who should attend

This course is recommended for:

  • Airline and freight forwarders insurance manager and legal counsel
  • Airline and freight forwarders claims managers
  • Personnel who are involved in claims process
  • Aviation lawyers

Course content

  • Nature, sources and principles of legal framework in air cargo industry
  • The Warsaw Convention 1929
  • Hague Protocol 1955
  • Montreal Protocol 1975
  • Montreal Convention 1999
  • General Conditions of Carriage & Conditions of Contract
  • Obligation and right of the shipper / consignee / claimant
  • Cargo Claims Handling Procedures, awareness and prevention