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Cargo Airline Customer Service Excellence

Providing excellent customer service is essential to the long-term viability of every business. In today's climate where every customer service provider is under pressure, we appreciate the importance of building lasting, valuable relationships with customers.

This course introduces the fundamental elements of customer service and explains how they can be applied in any organization, all employees, ensuring they are equipped to meet and exceed the customer's expectations. Following this, it describes how a business can develop its customer service program to the highest level.

Course availability

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Course fee

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What you will learn

    Upon completing this course participants will have the skills to:
  • Understand the principles of customer service excellence
  • Apply the fundamental aspects of customer service in a business
  • Understand the various social styles and cultural differences of airline customers
  • Develop customer loyalty and feel confident in any customer situation
  • Communicate and collaborate with customers utilising efficient communication processes
  • Obtain customer feedback to continuously refine a customer service program

Who should attend

    This course is recommended for:
  • Customer service managers
  • Customer service staff
  • Sales support personnel

Course content

  • Defining good customer service
  • The role of customer service
  • The customer needs and demands
  • Improved standard of customer service
  • Building trusts and service ethics
  • Verbal & Non-verbal communication skills
  • Customer contact techniques
  • Cross-cultural awareness